Who we are
Royal Home Coverage ("Royal Home Coverage," "we," "us," or "our") provides home protection plans and related home-improvement services. This Privacy Policy applies to our website at royalhomecoverage.com, our customer portal, and our Royal Home mobile application (together, the "Services"). If you have questions, contact us at support@royalhomecoverage.com.
Information we collect
We collect only the information needed to provide your coverage and services:
Information you provide
- Account details — your name, email address, and phone number when you create an account.
- Property details — the address and characteristics (such as year built and square footage) of the home you protect.
- Plan & service activity — the coverage plan you select, claims you file, service appointments you request, remodel projects, and messages you send to our team.
Information collected automatically
- Basic technical data — standard server logs (such as request timestamps) needed to operate and secure the Services.
Camera (mobile app)
The Royal Home app includes an AR Remodel Visualizer that uses your device camera so you can preview paint, flooring, and finishes on your own walls and floors. Camera images are processed on your device in real time and are not uploaded to or stored by us. You can decline or revoke camera access at any time in your device settings; only the visualizer feature requires it.
How we use your information
- To create and manage your account and coverage plan.
- To process and track claims, appointments, and service requests.
- To communicate with you about your account, claims, and support requests.
- To operate, secure, and improve the Services.
- To comply with legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
How we share information
We share information only as needed to run the Services:
- Service providers — vetted vendors that host our infrastructure and database on our behalf, under agreements that require them to protect your data.
- Service technicians — when you file a claim or request a visit, relevant details may be shared with the technician assigned to your home.
- Legal & safety — when required by law or to protect the rights, property, or safety of our customers and the public.
Data retention
We keep your information for as long as your account is active and as needed to provide the Services and meet legal, accounting, or reporting requirements. When you delete your account, we remove your personal data as described below.
Deleting your account & data
You can delete your account at any time:
- In the Royal Home app — go to More → Account → Delete Account and confirm. This permanently removes your account.
- By email — write to support@royalhomecoverage.com from your account email and we will delete your account for you.
Deleting your account permanently removes your profile, property records, claims, appointments, projects, and messages. Some records may be retained only where required by law (for example, completed-transaction records); active coverage should be cancelled before deletion.
Security
Passwords are stored only as salted hashes, access to your account requires authentication, and data is transmitted over encrypted (HTTPS) connections. No method of transmission or storage is perfectly secure, but we work to protect your information using industry-standard safeguards.
Your choices & rights
- Access & update — view and edit your profile in the app or portal at any time.
- Delete — delete your account as described above.
- Camera — grant or revoke camera access in your device settings.
Depending on where you live, you may have additional rights to access, correct, or delete your personal information. To exercise them, contact support@royalhomecoverage.com.
Children's privacy
The Services are intended for homeowners 18 and older. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the Services.
Contact us
Questions about this policy or your data? Email support@royalhomecoverage.com.